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Social media campaign gets new eyes on our work

On June 13th, InvestigateWest launched its first major social media campaign associated with a story. The story, “Breathing Uneasy – The Air Pollution Crisis in South Seattle” was a joint effort by IW’s Robert McClure and Jenny Cunningham of KCTS-9. IW’s objective was to get the story to readers and viewers through social media channels, in addition to publication and broadcast with media partners, which also included Crosscut.com. Here’s a rundown of what we learned.

Much like a more traditional advertising campaign, the effectiveness of a social media campaign is measured by the extent to which organization goals are met.

However, because the campaign for “BreathingUneasy” was not intended to sell a product or gain customers, we look at success a little differently than does traditional business. When evaluating the success of a story campaign, we exchange measures such as unit sales and new customers for metrics like website traffic, connections/followers on social networks, responses to our messages and content, and whether the audience shares the content within their network. An added dimension is whether the report motivates civic participation.

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